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01Case studies

Case studies from the
production trenches.

Each project below shipped to real customers, ran in production, and moved a metric that actually mattered to the business. No vanity work.

cCo-operatorsInsurance / Financial Services
2025

A modern policyholder portal for a 75-year-old insurance co-op

Co-operators is one of Canada's largest insurance co-operatives — 600+ locations, generations of customer trust, and a legacy self-service experience built around PDFs and phone trees. We rebuilt the policyholder portal around real-time claim status, digital ID cards, and a single-tap "file a new claim" flow that absorbs roughly a third of the inbound contact-centre volume.

Inbound call reduction
~28%
Time-to-claim filed
4 min
Provinces live
10
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FutureVaultWealthTech / Enterprise Document AI
2025

An "Ask your vault" AI layer for wealth-management advisors

FutureVault sits at the centre of how RIAs organise client documents — estate, tax, insurance, identity. We built a retrieval-grounded AI layer on top, letting an advisor ask plain-English questions across an entire household's document history and get cited answers in seconds instead of digging through folders.

Document lookup
3.2× faster
Citation accuracy
~96%
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Khan AcademyEdTech / Non-profit Learning
2025

Adaptive mastery-streak nudges for learner retention

Khan Academy's mastery streak is one of the most loved features in online learning — and one of the easiest to break the moment a learner has a hard week. We built an adaptive nudge layer that personalizes lesson length to a learner's energy curve, lifting 14-day retention 19% for opted-in cohorts.

14-day retention
+19%
Learners enrolled
~1.2M
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LOBLAWSGrocery Retail / E-commerce
2025

Real-time substitution intelligence for PC Express

Loblaws PC Express runs at a scale where a single percentage point of "rejected substitution" costs millions of dollars in lost basket value. We shipped a real-time substitution intelligence service that picks better stand-ins mid-pick, cutting customer-initiated rejection by 17% across a national rollout.

Substitution rejection
↓ ~17%
Stores live
~1,400
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NationGraphGovTech / B2G Sales Intelligence
2025

A signals-to-outreach pipeline for public-sector sales

NationGraph helps B2G sellers catch public-sector buying signals before RFPs hit the street — board meetings, budget filings, leadership changes. We built the worker that turns those signals into FOIA requests, contact intelligence, and drafted outreach automatically, reclaiming roughly 30 hours per rep per month.

Time reclaimed
~30 hrs/rep/mo
Signals/day
~14K
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Better Call SalFintech / Consumer Payments
2025

A modern peer-to-peer payment application

A consumer payment application designed and shipped end-to-end — peer-to-peer transfers, group bill splits, balance management, and a recent-activity feed. Built native, biometric-authenticated, instrumented for fraud, and live across iOS and Android.

Shipped in
6 weeks
Platforms
iOS + Android
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provisionAI Infrastructure / Agent Platform
2025

Real-time agent observability for Provision's runtime

Provision is a managed cloud runtime for AI agents — sandboxed browsers, agent inboxes, channel integrations, all behind a single API. We built the observability layer that turns "the agent failed somewhere" into a replayable trace with cost, tool calls and browser actions, cutting mean-time-to-debug by 45%.

MTTD reduction
~45%
Spans/sec ingested
~120K
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ScoutieHR Tech / Talent Acquisition
2025

An AI recruiter that sources, screens and interviews 24/7

Recruiting teams burn roughly 80% of their hours on sourcing and first-round screening — the part of the funnel where speed matters most and where great candidates evaporate fastest. We built a four-part AI recruiter — sourcing, outreach, voice-based screening interviews, and a unified pipeline that hands off cleanly to the customer's ATS.

Time-to-hire
18 days
Offer acceptance
87%
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stanCreator Economy / SaaS Commerce
2025

Per-link conversion experiments for creators

Stan is the storefront that lives behind a creator's link-in-bio — digital products, coaching, subscriptions, all from one URL. We built per-product A/B testing into the storefront so creators can promote a winning variant with one tap, lifting click-to-purchase conversion ~12% across opted-in stores.

Conversion lift
~12%
Active experiments
40K+/wk
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TrilogySoftware M&A / SaaS Roll-up
2025

A portfolio operator dashboard for an AI-first software roll-up

Trilogy runs an acquisition machine — buy mature B2B software, plug in Crossover talent, run it AI-first. We built the operator dashboard that gives leadership a single view across the portfolio — ARR, churn, AI-ops score, velocity — with drill-down to individual products in two clicks.

Portfolios in one view
60+
Time to weekly read
45 min → 4 min
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