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01Case studies

Case studies from the
production trenches.

Each project below shipped to real customers, ran in production, and moved a metric that actually mattered to the business. No vanity work.

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Co-operatorsInsurance / Financial Services
2025

A modern policyholder portal for a 75-year-old insurance co-op

Co-operators is one of Canada's largest insurance co-operatives — 600+ locations, generations of customer trust, and a legacy self-service experience built around PDFs and phone trees. We rebuilt the policyholder portal around real-time claim status, digital ID cards, and a single-tap "file a new claim" flow that absorbs roughly a third of the inbound contact-centre volume.

Inbound call reduction
~28%
Time-to-claim filed
4 min
Provinces live
10
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FutureVaultWealthTech / Enterprise Document AI
2025

An "Ask your vault" AI layer for wealth-management advisors

FutureVault sits at the centre of how RIAs organise client documents — estate, tax, insurance, identity. We built a retrieval-grounded AI layer on top, letting an advisor ask plain-English questions across an entire household's document history and get cited answers in seconds instead of digging through folders.

Document lookup
3.2× faster
Citation accuracy
~96%
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Khan AcademyEdTech / Non-profit Learning
2025

Adaptive mastery-streak nudges for learner retention

Khan Academy's mastery streak is one of the most loved features in online learning — and one of the easiest to break the moment a learner has a hard week. We built an adaptive nudge layer that personalizes lesson length to a learner's energy curve, lifting 14-day retention 19% for opted-in cohorts.

14-day retention
+19%
Learners enrolled
~1.2M
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0.98S
LoblawsGrocery Retail / E-commerce
2025

Real-time substitution intelligence for PC Express

Loblaws PC Express runs at a scale where a single percentage point of "rejected substitution" costs millions of dollars in lost basket value. We shipped a real-time substitution intelligence service that picks better stand-ins mid-pick, cutting customer-initiated rejection by 17% across a national rollout.

Substitution rejection
↓ ~17%
Stores live
~1,400
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$+ $48.00S
ClassifiedFintech / Consumer Payments
2025

A modern peer-to-peer payment application

A consumer payment application designed and shipped end-to-end — peer-to-peer transfers, group bill splits, balance management, and a recent-activity feed. Built native, biometric-authenticated, instrumented for fraud, and live across iOS and Android.

Shipped in
6 weeks
Platforms
iOS + Android
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120kS
ProvisionAI Infrastructure / Agent Platform
2025

Real-time agent observability for Provision's runtime

Provision is a managed cloud runtime for AI agents — sandboxed browsers, agent inboxes, channel integrations, all behind a single API. We built the observability layer that turns "the agent failed somewhere" into a replayable trace with cost, tool calls and browser actions, cutting mean-time-to-debug by 45%.

MTTD reduction
~45%
Spans/sec ingested
~120K
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ScoutieHR Tech / Talent Acquisition
2025

An AI recruiter that sources, screens and interviews 24/7

Recruiting teams burn roughly 80% of their hours on sourcing and first-round screening — the part of the funnel where speed matters most and where great candidates evaporate fastest. We built a four-part AI recruiter — sourcing, outreach, voice-based screening interviews, and a unified pipeline that hands off cleanly to the customer's ATS.

Time-to-hire
18 days
Offer acceptance
87%
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StanCreator Economy / SaaS Commerce
2025

Per-link conversion experiments for creators

Stan is the storefront that lives behind a creator's link-in-bio — digital products, coaching, subscriptions, all from one URL. We built per-product A/B testing into the storefront so creators can promote a winning variant with one tap, lifting click-to-purchase conversion ~12% across opted-in stores.

Conversion lift
~12%
Active experiments
40K+/wk
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TrilogySoftware M&A / SaaS Roll-up
2025

A portfolio operator dashboard for an AI-first software roll-up

Trilogy runs an acquisition machine — buy mature B2B software, plug in Crossover talent, run it AI-first. We built the operator dashboard that gives leadership a single view across the portfolio — ARR, churn, AI-ops score, velocity — with drill-down to individual products in two clicks.

Portfolios in one view
60+
Time to weekly read
45 min → 4 min
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